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Privacy Policy

PRIVACY AND COOKIE STATEMENT

The proper handling of personal information is extremely important to us. We therefore take great care when processing and protecting your personal information. This is done in accordance with the terms and conditions of the Dutch Data Protection Act.

To ensure your privacy as far as possible, we adhere to the following core values:

  • Information: We wish to inform you about why and how we process personal information. This is described in our privacy and cookie statement.
  • Limited collection: We take great care to limit the information we collect to only that which is necessary for our services.
  • No personal marketing without prior consent: We will never share your personal information for marketing purposes without your express prior permission.
  • Security: We take the appropriate measures to secure your personal information and require the same from the parties that process your information on our behalf.
  • Right of access and correction: We respect your right to access, correct, or delete your personal information.


This privacy and cookie statement describes how we implement these core values and how we respect and protect your right to privacy. We strongly urge you to read this statement carefully.

Use of personal information

We only store and use personal information that has been directly provided by you or information that is clearly intended to be processed by us upon provision.

We may obtain personal information in the following ways:

  • You can actively provide us with your personal details in our stores, when placing an online order, by e-mail, or by phone, or when you sign up for communications or promotional offers on our website.
  • You can passively provide us with personal information, as our systems automatically register certain actions. When using our website, for example, your IP address is automatically saved in the web server logs, as is customary with almost all websites.
  • Other visitors to our website can enter your personal information in order to send you an e-mail about a product, for instance.

Children

Visitors who are under 18, may only use our website with the involvement of a parent or guardian.


Purposes of data processing

The personal information we collect is exclusively used for the following purposes:

  • to process your order
  • to generate statistics that help us to optimise our website and marketing policy
  • to carry out contests and prize promotions and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a prize promotion). You may be contacted through your contact details for these purposes.
  • to send you newsletters and marketing about our products, offers and news.
  • to create and send personalised offers with your prior consent
  • to meet our legal obligations

Types of personal information

We can process the following personal information you provide:

  • name
  • date of birth
  • gender
  • address
  • e-mail address
  • phone number
  • payment details
  • IP address
  • and all other personal information you choose to provide us (e.g. in your comment when you contact us)

Disclosure to third parties

In order to process your order and to ensure that our website is secure and up to date, we may share your personal information with third parties. We demand that all third parties handle your personal information with care and limit the disclosure of this information as much as possible.

We will not share your personal information with parties that are not directly involved in the execution of your contract unless you have given your express permission or we are required to do so by law.

Security

We take the necessary security measures to limit unauthorised access to and misuse of your personal information. We back up our information to a secure location and strive to encrypt this information if feasible and useful. Our network connections are encrypted using Secure Socket Layer (SSL) technology. This coding system ensures that all information you send to our systems over the internet remains confidential.

Personal information is not stored for longer than is necessary for the execution of our contract with you, except in cases where the law directly prohibits the removal of said information.

Cookies

Our website uses cookies. A cookie is a small file sent along with pages from our website and stored by your browser on your computer's hard drive. The information stored within this file can be sent back to our servers or those of a relevant third party on a subsequent visit.

We use cookies for various purposes. The third-party applications below all place cookies. We have no control over the type of information collected by these third parties or over the way this information is used. The cookies may contain information about your IP address, browser, or search history.

To provide you with the best possible information, we have listed the various application possibilities below. A distinction has been made between the various application functions.

Permanent cookies

Permanent cookies allow us to recognise you during subsequent visits to our website. This allows us to tailor the website to your preferences. Cookies also help us remember whether you have given us permission to place cookies. This means you do not have to update your cookie preference during each visit, which saves you time and creates a more pleasant user experience. You can delete permanent cookies in your browser settings.

Session cookies

Session cookies allow us to see which website components you viewed during your visit. This helps us tailor our services to the surfing behaviour of our visitors. These cookies are automatically deleted when you close your browser.

Right to access and delete your information

You have the right to access, correct, and delete your personal information. You can access and correct your personal information yourself. Log in to your account by clicking on the button in the upper right corner of every web page. Then click on ‘personal data’.

You can also contact us in order to access, correct or delete your personal information. See our contact information at the end of this privacy and cookie statement. To prevent misuse, we may ask you to identify yourself. When accessing personal information linked to a cookie, we ask that you send a copy of the cookie in question. This can be found in your browser settings.

Enabling, disabling, and deleting cookies

More information about enabling, disabling, and deleting cookies can be found in the instructions and/or in the Help section of your browser.

DO NOT TRACK REQUESTS

We do not honor Do Not Track requests.

CONTACT INFORMATION DATA CONTROLLER

Gustor Meat Boutique
Zouterweg 9
8670 Oostduinkerke
Belgium

info@gustor.be
+32 473 60 06 22
VAT number: BE 0683.237.019

Changes to this policy

We may revise this policy from time to time. You should review our privacy policy periodically so that you keep up-to-date on our most current practices. We will note the effective date of the latest version at the end of each policy.

Effective as of April 2018.



  • Delivery

    Gustor Meat Boutique delivers delicious fresh meat at home, at work, or on holiday.
    (Benelux and France)

    Ordered before 11 a.m., delivered before 6 p.m. the next day. We deliver from Tuesday to Saturday, but you can always order.

    You can follow the order via a track & trace code, which arrives in your mailbox one day before delivery. The Gustor package is sent under guarantee via Dynalogic.

    It is important to know that we always send fresh and chilled and never frozen - unless otherwise stated on the website. Thanks to the refrigerated packaging, we can guarantee our customers an optimal taste experience. The meat therefore remains refrigerated after delivery! Ideal for those who deliver at the reception of the office or workshop.

    If the meat is not delivered in excellent condition, the customer gets his money back. That is the Gustor guarantee.

  • Pickup

    Gustor Meat Boutique also has a Pick-Up store in Koksijde, where orders can be picked up for free. Stores can only be found in Belgium (Brugge and Koksijde)

    The address of the Pick-Upstore is Zeelaan 308, Koksijde. Open from Monday to Friday, 10 a.m. to 12 noon.

Didn’t receive a confirmation email? Be sure to check your spam box! The mail with the track & trace code can also be found there.

Would you rather have had your meat on the day itself? Call us: +32 473 60 06 22

When stored under 7 ° C, the vacuum packaging guarantees a total freshness of ten days after reception. For poultry this is four days with a storage under 4 ° C.

In the freezer you can keep the meat for up to six months.

All products are shipped fresh - and therefore not frozen - unless stated otherwise on the website. No product was previously frozen.

A special announcement about smell, color and taste. Gustor Meat Boutique products are top products, usually matured and always full of flavor. If you have no experience with such products, you will undoubtedly notice that our products usually have a specific smell. Also, the slightly browner, matured color is different from the meat that you find in the supermarket.

This is completely normal. For example, an odorless wine cannot possibly be a top wine, and the color evolves as the wine ripens longer.

Because we work with fresh products, it is possible that a product is no longer available. Keep an eye on the website or email us to see when something is available again.

Delicious (and) fresh meat guaranteed, thanks to a combination of cooling and insulation.

The meat is cut to size as desired. Ordered multiple items? These are first individually vacuum packed, so hygiene and safety remain guaranteed. The packaged meat then goes into an insulating EPS (polystyrene) box, which keeps the meat in excellent condition during shipping.

At Gustor Meat Boutique we attach great importance to the environment. The packaging was specially designed by us and is environmentally friendly. The enclosed cooling elements are perfectly reusable and have been certified by an independent inspection body: non-toxic and suitable for cooling foodstuffs - in full compliance with the rules of the FASFC. If you still want to discard the box, it is good to know that EPS is perfectly recyclable.

Our meat is never sent frozen, unless otherwise stated on the website.

Orders Benelux Frankrijk
Under € 100 9 € 20 €
From € 100 Free 20 €
From € 150 Free Free

Pick-up at our Pick-Up stores in Koksijde and Bruges is free

All weights on the website of Gustor Meat Boutique are global weights that make a payment in advance possible. The actual weight of the meat can differ, because the order is in its total weighted.

Gustor Meat Boutique guarantees that the difference between the two will never be greater than 5%. If the delivered weight proves to be more than the originally given weight, the customer obviously does not have to pay.

Should the difference still be greater than 5%, Gustor Meat Boutique provides a refund in cash.

The difference between the two weights is calculated with a subtraction sum and then multiplied by the average price per kilo of the purchased goods.

La race n’est pas le seul paramètre essentiel dans la qualité d’une viande. Le ‘terroir’ - le milieu dans lequel l’animal a vécu - et la nourriture qu’il a reçue sont autant d'éléments cruciaux. Les Highlands écossais, les Alpes autrichiennes, les forêts des Landes sont autant d’environnements qui garantissent une plus-value dans la qualité de la viande. Nous sommes constamment à la recherche de ces viandes provenant de ces régions d’exception. Il est évident qu’une viande de vache Holstein qui a passé des années dans un élevage laitier aux Pays-Bas n’a rien en commun avec celle du même type d’animal qui s'est nourri dans les herbages des Alpes autrichiennes.

Vous recevrez un couriel de confirmation immédiatement après votre commande. Dès cet instant, l’adresse de livraison ne peut plus être modifiée. Nous tenons ainsi éviter tout risque de confusion qui entraîneait un retard de plusieurs jours.

Quelques astuces pour une livraison parfaite? Cliquez ici...


Customer Service

Customer service can be reached every day of the week including holidays and sundays from 8 am till 7 pm.

In case you still have any questions or you would like some assitance making your order, don't hesitate to contact us.

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